About Us
Learn about our company's mission, history, team, and culture that drives us to deliver exceptional services to our clients. Discover our vision and values.
Trusted by the best
About
Performance Data
Performance Data Asia (PDA), a privately-held global IT service provider specializing in Digital Transformation, Cybersecurity, Managed Services, and Enterprise-Class Infocomm Technology, is headquartered in Singapore. Since its establishment in 1999, PDA has built a solid reputation for delivering exceptional services to its diverse clientele, including SMBs, SMEs, and multinational corporations (MNCs). With branch offices in Singapore, Malaysia, Australia, and Japan, PDA now extends its presence across 21 countries in the Asia Pacific region.
Our Mission
Our mission is to provide reliable and efficient support and services to businesses worldwide. We strive to deliver innovative and customised solutions that exceed our clients' expectations, while maintaining a strong commitment to integrity, professionalism, and customer satisfaction. Through our expertise and dedication, we aim to empower our clients to achieve their goals and succeed in an ever-evolving technological landscape.
In essence, Performance Data takes PRIDE in the work we produce to provide top-class offerings to our clientele.
PRIDE
Professional
Reliable
Innovative
Dedicated
Efficient
OUR COMMITMENT TO YOU
At Performance Data Asia, we take great PRIDE in our commitment to
providing you with exceptional service. Our seal of assurance is
based on the core values of being Professional, Reliable,
Innovative, Dedicated, and Efficient. We believe that these values
are at the heart of what sets us apart from the competition.
We
understand that sometimes things may not go as planned, which is
why we have put measures in place to ensure that you receive the
service that you deserve. If you feel that you have not received
the service that was promised by your Performance Data
representative, we encourage you to write directly to our
leadership team at pride@performancedata-asia.com
Our team of
experts is always ready to listen to your concerns and work with
you to find a satisfactory solution. We value your feedback and
are committed to continuously improving our services to meet your
evolving needs.
At Performance Data Asia, we stand behind our
PRIDE values and are dedicated to providing you with the best
possible service. Contact us today to experience the difference
that our PRIDE values can make for your business.
Yours sincerely,
Performance Data Asia Team
Our Specialities
Digital Transformation
Performance Data Asia drives digital transformation with customized solutions, including process optimization, automation, data analytics, and cloud migration. Our expertise covers digital strategy, advanced tools, and live system support. Solutions include cloud computing, AI/ML, data analytics, cybersecurity, RPA, DevOps, blockchain, IoT, and edge computing. PDA ensures continuous optimization, provides managed services, fosters innovation, offers training, and delivers performance analytics. Our SOC monitors and responds to security threats with customizable tools and industry-leading technologies. Learn more about our expert services
Professional Services
Performance Data Asia offers specialized professional services in cybersecurity, digital transformation, and managed services. Our expertise spans managed services, cybersecurity solutions, and guiding organizations through digital transformation. Services include long-term and short-term staff augmentation, project staffing, and a strong focus on talent development. Partner with us to overcome challenges and achieve your strategic objectives in cybersecurity, digital transformation, and managed services. Learn more about our expert services
Cybersecurity Empowerment
Leveraging a blend of customizable in-house proprietary tools and industry-leading security technologies, our team of security analysts works round-the-clock from our Security Operations Center (SOC) to continuously monitor and analyze clients' IT infrastructure for potential security threats and vulnerabilities. Our analysts respond to security incidents promptly and effectively, in accordance with each client's cybersecurity strategy. Our Subject Matter Experts (SMEs) utilize various tools, such as intrusion detection and prevention systems, firewalls, log management systems, and security information and event management (SIEM) software, to investigate and address cyber-attacks, data breaches, and other threats to clients' information assets. Learn more about our expert services
Managed Services
Performance Data provides 24/7 support services to Fortune 1000 companies and SMBs worldwide, offering flexible, cost-effective solutions tailored to each client's unique needs. Our focus is on ensuring that critical hardware hosting essential applications and services operates optimally, meeting the demands of large-scale business environments. With our technical support and expert services always on standby, we strive to minimize downtime and facilitate swift service recovery for our clients. Learn more about our expert services
Elevate Customer Support Excellence with Performance Data Asia
Welcome to Performance Data Asia – Your Partner for Enhanced Customer Support! In today's fast-paced business landscape, customer support is a defining factor in any organization's success. The IT support realm demands efficiency, agility, and round-the-clock availability, and that's where Performance Data Asia's 24x7 Global Support Call Center (GSCC) steps in as a game-changer. Our commitment goes beyond being just a department; we are the essential driver of excellence.
Unparalleled Support, Around the Clock
In the world of IT, downtime is the enemy of progress. We understand this fundamental truth. Our GSCC is available round-the-clock, ensuring that your company can seek assistance anytime, anywhere. It's not just about resolving issues; it's about maintaining trust and keeping operations running seamlessly.
Comprehensive Services for Every Need
Our GSCC doesn't merely offer support; we provide a comprehensive range of services tailored to meet your company's diverse needs:
- Technical Support: From intricate technical queries to troubleshooting and solutions, our skilled technicians have got you covered.
- Customer Service: Every interaction is a chance to impress. Our agents excel at delivering personalized experiences, resolving concerns, and ensuring customer satisfaction.
- Helpdesk Support: IT-related issues can be a bottleneck. Our GSCC ensures that IT operations remain smooth and hassle-free.
Efficiency Meets Technology
Efficiency is the name of the game, and technology is our ally. Our integration with industry-leading tools streamlines ticket management, making it faster and more efficient. Inquiries and service requests are handled with precision and speed, minimizing downtime and ensuring smooth operations.
Continual Learning for Excellence
Excellence isn't static; it's a journey. Our GSCC agents undergo rigorous refresher courses every six months, staying up-to-date with the latest industry trends and best practices. Any major incidents trigger the addition of relevant topics to our refresher syllabus, ensuring that agents are always well-prepared. Regular testing further guarantees that our agents are at the top of their game.
Multi-Channel Support and Global Reach
Companies communicate in diverse ways, and they operate all over the world. Our GSCC offers support through various channels, including phone calls, email, live chat, and more. We understand that geographical limitations shouldn't hinder your global reach.
Reliability and Trust
Performance Data Asia has built a reputation for excellence in customer support. Our quality assurance processes ensure consistent service quality and continuous improvement. Your company can rely on us to represent your brand with integrity and professionalism.
Cost-Efficiency and Data Security
Outsourcing your customer support to us doesn't just save you money; it frees up your resources to focus on core business activities. Moreover, we prioritize data security and compliance, ensuring that sensitive information is handled with the utmost care.
Partnering for Success
In a world where responsiveness and efficiency are the keys to success, Performance Data Asia's GSCC is your strategic partner. Elevate your brand, enhance customer satisfaction, and drive success with our 24x7 Global Support Call Center.
In a fast-paced world, where every moment counts, embracing rapid and efficient support isn't just an advantage; it's a necessity. Contact us today to explore how Performance Data Asia's GSCC can become your competitive edge.