Managed Services
Learn how our hardware support services can keep your business running smoothly. Our expert team offers comprehensive services to maintain the efficiency and reliability of your IT infrastructure.
Our Services
Third-Party Maintenance (TPM)
Performance Data offers third-party support and maintenance for IT equipment like servers, storage devices, and networking equipment, serving as an alternative to original equipment manufacturer (OEM) maintenance programs. This service extends the life of IT equipment beyond warranty expiry, end-of-life (EOL), or end-of-service-life (EOSL) dates, helping clients save on hardware replacements and reducing downtime risks. Performance Data’s TPM services also assist clients in extending migration timelines from legacy to new systems. Our range of services includes troubleshooting, repairs, upgrades, and preventive maintenance. We offer flexible service level agreements (SLAs) and customizable maintenance plans tailored to clients' specific needs.
Managed Services + Observability
Performance Data's Managed Services or Fully Managed Maintenance (FMM) offerings allow clients to outsource their entire maintenance and support processes. Performance Data manages and maintains clients' IT infrastructure or hardware devices, providing proactive monitoring, hardware upgrades, troubleshooting, and issue resolution. Our MS aim to deliver a cost-effective and reliable way for clients to maintain their IT infrastructure while freeing internal resources to focus on core business activities.
Observability enables clients to better understand their hardware systems' performance, detect potential issues, and improve hardware maintenance processes. It encompasses monitoring, tracing, and logging, providing a comprehensive understanding of systems and applications for better issue detection, diagnosis, and resolution. This leads to faster problem resolution, improved system performance, and enhanced user experiences. Performance Data's observability capabilities contribute to bolstering network security and mitigating potential cybercrime or data breaches.
Monitoring
Collecting and analysing data about the state and performance of systems and applications, through the use of dashboards, alerts, and metrics.
Tracing
Capturing and analysing data about the flow of requests and transactions through a system or application, through the use of distributed tracing tools.
Logging
Capturing and analysing data about events and activities that occur within a system or application, through the use of log files or other forms of structured data. With observability, clients may gain a comprehensive understanding of their systems and applications, and be better equipped to detect, diagnose, and resolve issues that arise. This leads to faster problem resolution, improved system performance, and better overall user experiences.
Frequently Asked Questions
What does Third-Party Maintenance (TPM) mean and why should companies consider using TPM?
TPM is a service offered by TPM companies that provides support and maintenance for IT equipment, such as servers, storage devices, and networking equipment. This service is an alternative to the original equipment manufacturer (OEM) maintenance programs. TPM providers offers a range of services, including troubleshooting, repairs, upgrades, and preventive maintenance. These services are typically provided at a lower cost than the OEM maintenance programs. Additionally, TPM providers often offer more flexible service level agreements (SLAs) and customisable maintenance plans tailored to the specific needs of the customer. TPM can be beneficial for organisations that want to extend the life of their IT equipment beyond the OEM's end-of-life (EOL) or end-of-service-life (EOSL) dates. By doing so, organisations can save money on hardware replacements and reduce the risk of downtime due to equipment failures.
What does Managed Service Providers or MSP mean?
Managed Service Providers (MSP) offer a comprehensive maintenance solution in which a third-party service provider takes charge of managing and maintaining an organization's IT infrastructure and assets. The service provider takes over the responsibility of maintaining and repairing the IT assets, including hardware, and network infrastructure, so that the organisation's IT team can focus on more strategic initiatives. MSP can cover a range of services, such as preventive maintenance, corrective maintenance, repair, and replacement of hardware components. The service provider typically offers a range of service level agreements (SLAs) to ensure that the organisation's IT infrastructure and assets are maintained and repaired within a specified timeframe. MSP can be a cost-effective solution for organisations looking to reduce their IT maintenance costs and improve their IT service delivery. By outsourcing IT maintenance to a third-party provider, organisations can benefit from the provider's expertise and resources, without having to invest in building their own IT maintenance capabilities.
What is the take up rate of Third-Party Maintenance?
A survey by Gartner found that nearly 60% of organisations have used third-party maintenance services at some point, and that number is expected to increase in the future. This suggests that third-party maintenance is becoming a more common option for organisations looking to save money on maintenance costs, extend the life of their IT equipment, and reduce downtime due to equipment failures.
Tell me more about IT hardware End-of-life (EOL) and End-of-service-life (EOSL)
End of Life (EOL) and End of Service Life (EOSL) are two similar but distinct terms used in the technology industry to describe the lifecycle of hardware products. EOL refers to the point at which the manufacturer of a product stops producing or selling it. After EOL, the manufacturer may stop providing updates, patches, or technical support for the product, and it may become increasingly difficult or expensive to maintain unless a Third-party maintenance company is engaged to support these EOL hardware. EOSL, on the other hand, refers to the point at which the manufacturer stops providing technical support and maintenance for a product, even if the product is still being used by customers. This means that after EOSL, customers can only get help from Third-party companies to fix problems, troubleshoot issues, or get replacement parts. In short, EOL is the point at which a product is no longer being made or sold by the manufacturer, while EOSL is the point at which the manufacturer stops providing technical support and maintenance for the product. Both EOL and EOSL can have implications for customers who rely on the product for their business operations, and may need to consider more expensive routes to replace their technology.
What is the meaning of Observability and what does it do?
Observability refers to the ability to monitor and understand the behavior of a system, whether it be hardware or software, by collecting and analysing data about its performance. When it comes to hardware maintenance, observability can play a critical role in detecting and resolving issues before they become major problems. Observability can be achieved through various methods, such as:
Monitoring hardware performance metrics
Collecting data on key performance indicators (KPIs) such as CPU usage, memory usage, disk usage, and network traffic can provide insights into how the hardware is functioning and help identify potential issues.
Implementing sensor-based monitoring
Adding sensors to hardware components can provide real-time data on temperature, humidity, vibration, and other factors that can impact the device's performance and lifespan.
Remote monitoring and management
Using remote monitoring and management (RMM) tools, hardware maintenance teams can monitor multiple devices from a central location, receive alerts when issues arise, and remotely troubleshoot problems.
Machine learning-based monitoring
Machine learning algorithms can analyse large volumes of data collected from hardware systems to identify patterns and anomalies that may indicate potential issues. By implementing observability practices, organisations can better understand how their hardware systems are performing, detect potential issues before they become major problems, and improve the overall efficiency and effectiveness of their hardware maintenance processes.